Glossary

 

JARGON BUSTER


All those mysterious words explained in a way that I understand? .. and I hope you do too. Please let us know.



ACRYLIC A fibre produced from the polyacrilonitrile polymer, (of course), now used as a blending, or filler, fibre.

ACTION BAC A hard secondary backing made from polypropylene as a useful ,and probably cheaper, alternative to hessian or Jute. The term "action bac" is a term adopted at a time, along with "snax" when "k"'s were in short supply having been used up in words like "kustomized" and "Go Kart".

ADHESIVE Used to secure foam or felt back carpets, or vinyls, around the edges in spray form or as a double sided tape. Also as a 'full spread' in acrylic form under an entire floorcovering where heavy wear is expected. Also to seam materials as a hot melt tape or latex on webbed tape. Many contract manufacturers specify a particular adhesive for their product.

ADVERTISING We don't do it except here and yellow pages. Occasionally, perhaps, in a mag but hardly at all.  I keep getting 'phone calls from organisations asking if they can recommend us. I say "Yes, of course, that's where all our new business comes from... recommendation!" They then quote a price and I say "No. That's advertising and we avoid it so we can keep our prices down." They say its the same but I think they are confused.com.  Which is another story.

ANTI STAIN A term stuck on labels used to promote sales. In fairness sometimes they work very well though customer expectation is often much higher that I would like. It must work though... some manufacturers like Abingdon offer a 10 year "Stain Resist Warranty" on some of their products. Or did I read that in a newspaper?

ANTI STATIC See above.


AUNTY JEAN   A slightly barmy Geordie who I love to bits. So very, very sad to report that this bright light has dimmed and passed this week 15th July 2015.

AXMINSTER A carpet actually woven from pre dyed yarns on a machine in a pattern. As are Wiltons. Most other patterned carpets are printed onto a plain, pre constructed, cloth. Spool axminster can have a lot of colours, gripper axminster is limited to eight. Very popular, still, as they are often, not always, of high wool content and quality, though generally quite expensive, starting around ' 15.00 a metre.

BATHROOM CARPET These are regular bedroom Saxonies with a "waffle" or dimpled pressed rubber backing which can be actually taken up, washed, dried and re-layed. In practise few people actually do this but the other advantage is that they are available in narrow widths, typically 2 meters, so can save money. Polypropylene pile with varying amounts of filler fibres.

BEIGE The colour that all carpets will be one day at this rate. It is the only colour that TV home improvement pundits believe new home buyers will tolerate. They assume that people have no imagination whatsoever nor ability to see what a house COULD look like if redecorated. Therefore we all buy beige carpets - (it looks so clean and makes the room look bigger) - so the manufacturers make more beige to meet demand - (it goes with anything)! Its self perpetuating. Like us buying all our goods at supermarkets and sheds so that we will soon no longer have butchers, greengrocers, independent petrol stations or expertise er..... flooring shops! On the bright side, when EVERYTHING is beige we might only need to buy black and white TV licences. Mmm?

BERBER This used to be a term describing cut and loop pile carpets made from natural coloured yarns. Back in the seventies they were undyed wool carpets, 'straight off the sheep's back.' Today the definition is more vague, a cord died to a natural colour, (or indeed any other colour), being marketed as a berber. Very ethnic. See Naturals.

BLEEDING A fault. Bad dyeing or poor dyes flowing when wet thus staining nearby parts of the material, you and your socks.

CARPET A soft floorcovering like wot we sell.

COMPENSATION. A promise issued by the highways department when forcing a business to move. Not actually real to date. Promised though. Definitely promised. Possibly.

CONTRACT Non domestic supply and fitting i.e  shops, offices, hospital corridors, and airport waiting rooms. This usually involves the highest quality carpet, exceptionally heavy wear ability,  a high degree of expertise and amazing risk on the part of the retailer, all for the lowest profit margin imaginable and extremely slow payment. We love them.


CORD A hardwearing, and relatively inexpensive, loop pile carpet woven over unbladed round wires. Available in different backings including felt and hessian, etc., so it doesn't have to be too hard underfoot.

CUSHIONFLOOR A term used to convey the idea that vinyls are actually quite soft. I guess some of them are but think "slightlylesshardthantheconcretefloor" might be a better term. Over the last few years some of the softer backed cushionfloors, have disappeared as the manufacturers have had so many incidents of surface damage. Vinyls are great. We love them.

DISCOUNT Something that everyone seems to expect even if the price they are offered is patently much lower than anyone else's. Its odd that people are prepared to believe they have got a better deal when they have been given a 10% discount by a retailer that is 50% dearer than another. Its those TV programs again. Sometimes I think we would do better if we raised the prices 40% but offered everyone a 20% discount! Everyone would be happy. See "Free".

DOORS Should always be checked for clearance of the new flooring. Carpet fitters do just what it says on their label, and they are good at it! They manipulate flooring for a safe and aesthetically pleasing result. Doors are usually wooden and should be trimmed by a joiner who is good with woody things.

FACE TO FACE WILTONS An amazing process where wiltons are produced by injecting the yarn through two backings then separating them by slicing the two apart! Any fibre can be used so this process often leads to wiltons available at ' 6.00 or less per sq. metre. Seven years ago I fell foul of this process when I tried to seam two together and found they were a mirror match, after 15 minutes of thinking I was going mad! Cheap way of getting a Wilton.

FELT BACK Secondary backing for huge proportion of tufted carpets. This has replaced the "foam" or rubber backed carpets of last century as it is so much easier to recycle. Neither does it stick to the floor nor turn to dust. (As far as we yet know). It is very versatile as it can be fitted directly to the floor, loose laid or secured with perimeter adhesive, or onto underlay and gripper! How cool is that!?!?


FITTER A skilful worker worth twice as much as presently paid. He, or she, spends most of the day crawling around in dust and debris often with hands and face up against toilets or ancient frozen pea repositories knowing that the next job is possibly more back breaking than the present. And still they are responsible for the end product and customer satisfaction no matter how hard the retailer worked to offer the right choice, advise the customer, plan the job,  get the material quickly, at the right price and quality, fit on the day required, and promise the earth. Poor fitters. They deserve medals. Its worth noting that there are fewer getting into the trade... its too much like hard work for the youngsters of today... spit.. ping!

There is more to be read about fitters at the bottom of this page.

FREE Nothing is free. Except love. See "Love"

GREEN A now defunct colour. Once thought calming and serene this colour is no longer easily available having been superseded by beige. I hope the same thing does not happen to our GREEN BELT land. (Don't grow flowers in your garden, madam, they won't go with a potential house buyer's silver car!)


GRIPPER Used to secure a hard backed, hessian, action bac etc., or, if required, felt backed carpet around the edges. The gripper, 5'0 lengths of thin ply with short pins sticking out at an angle, is positioned around the edge of the floor, or on both the tread and the riser of the stairs, approximately a third of an inch from the skirting board. The underlay is fitted up to the gripper. The carpet is then cut, and stretched, to wedge into the gap and be held in grip. Gripper is often confused with "naplock" and door trim!

HALF PRICE Usually nonsense spawned by stores that also use such words, in their expensive advertising, as "Free", "80% off" and "genuine". Frequently we get... see 12.1.2010 blog... people in who tell us the price they have paid for their goods believing they are getting a bargain. It hurts.


IMPERIAL A perfectly sound system of weights and measures. Pertaining to flooring; twelve inches make a foot; 3 feet make a yard. You rarely get mile long rooms so that's all you need to know. Oh, a yard is approx .96 of a metre. See METRIC.


METRIC Here we are! An even more perfect (?) system; 10 millimetres (mm) make a centimetre (cm), 100 cm make a metre (m). We have sold over a kilometre of carpet on one order but it wasn't one room. Oh, a metre is approx 3.281 yards.

We find that many customers are bi-lingual, many others work only in one or t'other, some in neither. We'll work in either. Pieces of string designating the length of the room, with a knot signifying the width are not so unusual. Sadly those customers frequently forgot which end, away from the knot, they measured from! On no less than four occassions customers have brought in several lengths of elastic.

Bless.

Oh, a square metre, (one metre length by one metre width), is approx 1.196 square yards (3'0 by 3'0). If in doubt don't forget we measure FREE.
Sometimes a customer will measure in "feet". This is done by moving across the room carefully placing the heel of one foot against the toe of the other until the far wall is reached. The number of "paces" are counted and remembered and then multiplied by the length of the foot! It helps to wear the same pair of shoes.


H S L Hall, stairs and landing, a universally accepted term. (And precidence for fitters complaining that they get them all).

LANDLORDS (AND LADIES)A group of people who invest their hard earned money into property, spend ages refurbishing, painting and decorating, let out said property sometimes to see it treated badly. Its not always the case but time and time again I have seen flooring fitted and wrecked within weeks. And it doesn't seem to matter if the materials cost a little or a lot.

LOVE This is something wonderful and beautiful and free. We try to get our fitters to work for it. But they won't. They want money, apparently, for their hard earned skills and abilities. We have to pass this on to our customers or go bust. We thought about adding it on to the price of the materials and call it "free" but we don;t think our customers would fall for that. So we come clean, add it on
AND ARE STILL CHEAPER, AT THE BOTTOM LINE, THAN RETAILERS THAT HAVE FITTERS WHO APPARANTLY FIT FOR LOVE !

NAPLOCKS Or door trims/bars. Aluminium metals designed to join carpet to carpet, (doubles), carpet to vinyl, (singles), or others, (lino edges, cover strips, zig zags etc.), together in a doorway or other area. Usually available with aluminium finish or simulated anodised brass finish, (simbrass). [Nap is a term for pile]. Often confused with 'gripper'. I hope that clears that up!


NATURALS Term loosely used to describe the masses of berber like, mainly beige loop pile carpets that have such a huge share of the market. Man made or wool blend piles with gentle, very small graphic designs. More of these than I dare shake a stick at!


NON SLIP No such thing. See "Slip Resistant" below.

PADFELT A paper lining to protect a foam backed carpet from sticking to the floor and help even the floor. Pretty much defunct now there are hardly any foam backs left.

PILE The surface of a carpet. The bit that takes the wear! 'Twist', 'velour', 'loop', 'cut and loop', 'cut', etc. are all types of pile. The pile can be made from lots of different fibres.

PILE DIRECTION The pile on carpets "flows" or "drops" in a uniform direction "down" the length of the roll.  If you rub your fingers against that direction the pile stands up and looks a slightly different shade. This is normal but is more obvious on some carpets (like velours or velvets) than on others (short loop piles).

PILE PRESSURE (MARKS)  These are occasionally found on a new carpet that has been stored, static, in a roll for some time. The weight of the carpet itself forces the pile against its normal direction or flattens it further leading to bands of shading across the width of the carpet. This normally dissipates and disappears after the carpet is fitted a while and gets regular wear.

PILE REVERSAL Maybe the industries worst nightmare. Areas of a carpet take on a shaded appearance, most obvious in short cut piles.as the pile direction alters in areas of the carpet. Manufacturers claim this is due to mishandling or bad usage. Some have blamed electrical/magnetic localised phenomena. Lots of data, no easy answers.

PILE WEIGHT Usually referring to twist piles. Cut either a sq. yd. Or a sq. metre of carpet. Scrape off all the pile into bucket. Weigh it, (not forgetting to deduct the weight of the bucket), in ounces or grams. You then have the pile weight. (Usually the manufacturer has done this for you!)


PILLING Parts of the surface fibre of a brand new carpet coming away from the pile to form small balls of loose unsightly material. Possibly a fault but if allowed to bed without heavy vacuum cleaning this problem often disappears.

PINDOT
A minimal pattern in carpet, or vinyl, usually involving a plain background with occasional regular dots of one, or more colours.

PLASTICISOR MIGRATION Sigh. The vinyl cushionfloor you had fitted has taken on the colours of the one you fitted it on top of or the tiles or the pitchmastic.  It has horrible discolourations and stains that seem to be coming from the flooring underneath. Ah. Sorry.
This has been happening for so long that it is er... common knowledge. You should have taken your other flooring up prior to fitting of the new one! We warned you.
Actually it doesn't happen very often .. I must look into the reasons it happens to some people and not others in similar circumstances.

PLY Simply the number of individual strands of yarn twisted to form a single yarn.

PLYWOOD Layers of pressed timber laminated together with altenating grain directions to form sturdy medium for preperation and levelling of floor.

POLYAMIDE Basically nylon is made from this polymer.

POLYMER Synthetic fibres are made from this basic chemical substance. See links for more details.

POLYPROPYLENE One of the most widely used polymers. Very tough and well proven. You have lots of things around your kitchen, (such as your washing up bowl, and home made from this.

PREPARATION With regard to fitting the placement of gripper, underlay and naplocks before fitting the actual carpet. It can also refer to floor prep, screeding, hardboard

PRICE COMPARISON SITES I have only one question to ask you... who pays the Price Comparison Site? And if.. er... two questions to ask you...   Who pays the comparison site and if it is free how do they make their money? And if they are being... oops... three questions. No one expects a Spanish Inquisition...  Hem. If If the site is free and its just recommendation... how come the the ones "recommended" are so much more expensive than others that don't pay out exorbitant fees to the site comparison sites to pay for the horrendous fees demanded by the tv, radio and papers that advertise them? Oh. Have I just answered that myself or was I confused? Damn. Four questions! Or was it five? I sort of rolled the third into one... how does that count? Bugger.

PRICING The way I do it is to add a percentage to the price I pay for the goods. I take into account the amount it costs for rent, rates, and the rest of it and bung on enough to make a living. For the expertise, the planning, the storage facilities, the organisation and the sheer experience we offer, discounts gained and good will, I think we present fantastic value for money. One of the reasons we are so well known is that we don't advertise! Therefore our outgoing is less so our prices are too!  Because of that our customer base has increased...
Its a different world now though. It seems people believe the telly and the newspapers.

RUG HOLD; Nets,, velcro stuff, grippy, sticky things designed to stop your rug moving on top of your carpet. None of the buggers work. Your rug is kitchen bound due to electrical forces, gravity or because it is hungry. Try a couple of six inch nails. Or feed it. STOP PRESS. I have done some tests with "Rug Hold" and am satisfied enough to recommend it to Mr and Mrs Statham and you. You spray (not pressurised) on to the back of the rug and leave for a day. It forms a sticky gel like backing and really works on top of Pen and I's vinyl and carpet. When we lifted it there was a slight stickyness for a while but it soon dissapeared. Hmm. About £8.00 a container... enough to do 6 to 8 metres.

SAXONY A pile type, longer than a velvet, shorter than a "shag pile", (remember them?), often designed for bedroom usage.

SCOTCHGUARD An anti-soil protection from 3M applied to the surface of the pile, usually during manufacturing. It is a flourochemical compound. Nuff said, though see links.

SCREEDING Preparation of a solid floor with a self levelling compound prior to vinyl fitting to even and smooth the surface. A very fine powder is thoroughly mixed with a latex ?milk?, poured on and spread to the desired thickness. There are now some water based compounds that do the job well in small areas. I wish the "self" bit was more accurate.

SHADOW (pile) Or cut and loop. Or American Style. A tufted carpet with a mixture of a cut pile and loop pile to form a design. These can be plain or over printed with a design. There are hundreds of these with varying degrees of pile heights, and design depth.

SLIP RESISTANT Many vinyls now have a texture to the wear surface.. a slight roughness... this makes one less likely to slip on it when wet. It also makes a wood or tile effect vinyl more realistic. One day, son, they will all be like this. Hmm I wrote the previous line in 2002. Vinyls have come a long way since then and are often an amazing alternative to real wood or ceramics. I am sooo glad that the R10 rating has become the standard because, as we all know, people were meeting their doom in their thousands, slipping and sliding all over the place, hardly daring to visit the loo or fetch a cheese sandwich for fear of leaving blood stained bathrooms and kitchens throughout the world before such preventative measures were introduced.  Not to be confused with "Non Slip". (See above.)

STRETCHING Carpets often relax after fitting so are stretched onto gripper, in the case of hard backed carpets, or onto perimeter adhesive, with foam backs, when fitted. A stretcher, or knee kicker, is used. Incidentally they cost around ' 70.00 plus VAT nowadays! Minimum. Ahha. Again I catch myself out. The previous bit was written in 2000 or before. You can buy a stretcher in B & Q for a few quid... I got one for 20. Like most shed stuff it was an emergency stop gap and luckily I did not damage the carpet too much. Want it? I don't. Come collect it! Its free with this page printed out. Oh. For foam read felt.

TILES Carpet or vinyl in small pieces. Ideal for awkward sizes or areas that may receive extremely heavy wear in very localised areas. The tiles can be rotated to even out the wear. Vast choice of qualities usually 50cm square in carpet. Beware lightweight imitations, you'd be better off with the equivalent in sheet form.

TWIST PILE A short pile tufted cloth with the individual tufts twisted in different directions throughout the pile. Available in many different fibres from polypropylene through to wool rich mixtures. A very practical and hard wearing all-round plain carpet. Pile weight and fibre determine the quality.

UNDERLAY A means of making a hard backed or felt backed carpet softer underfoot. These used to be felts, made from a variety of constituents including horsehair. Most are rubber now, though there is a resurgence of felt and composite products at the moment. These are cheap and easy to produce and because they are eco friendly a great way for the sheds to make shed loads of profit! We have a choice of them at realistic prices. 
Generally the more you pay. the better you get. Most underlays are made 4'6 wide and are graded in bag weight, a typical bag being 18 sq. yds. approx. A 65lb underlay should be around the ' 2.80 a sq. yd. mark and will suit most purposes. Some are really heavy and luxurious. Duralay Lifestyle Select, for instance, comes in a 12 sq. yd. bag at 112lb weight, but will cost you over ' 4.00 a sq. yd.. (Any larger bag would be difficult for the fitters to manage.. they being weaklings and all.) "Free" underlay usually means very, very lightweight rubber, often with high chalk content, that will flatten quickly. You pay for it anyway on the inflated price of the carpet. See Free.

VELVET A plain short cut or twist pile, very dense and hardwearing. Limited choice as manufacturers are aware that pile reversal shows more on this type of carpet.

VINYL A hardwearing covering traditionally for kitchen of bathroom, or other areas that require ease of cleaning. Now enjoying a resurgence of use in other areas, presumably as our climate improves and our tastes become more continental? I welcome comments on this, a bit. Absolutely massive choice and fabulous selection of colours and designs from ' 2.50 a sq. metre to over ' 20.00 a metre.

WIDTH Obviously an important factor in carpet and vinyl buying. When calculating your sq. yardage or sq., metreage it is important to bear in mind that most materials are now made in metric widths. Broadloom carpets are generally made 4 metres wide though some, mostly saxonies, are made, or cut, to 3 metres or 2 metres. A small percentage of higher quality materials are available 5 metres wide. Actually the choice is growing possibly because customers are afraid of seaming. Which is alarming as most carpets can be seamed very well if the fitter is competent!

Some carpets, mainly Axminsters, are still available 12'0 wide as a last stand against encroaching and inevitable metrification. Most of our customers still talk in feet and yards though we are happy to calculate in metric as well as imperial sizes.

Vinyls are, (nearly), universally made 2, 3 and 4 metres wide. We get the occasional six footer.

We, at Carpet Square, will often cut YOUR size! REALLY! Exactly your size! No waste...as long as the resulting remnant is saleble. IE; 7 metres by 3.8 metres leave us 7 metres by 0.2 metres. No use to even the narrowest of narrow boats at the nicest narrowest narrowboat competition at Narborough. 7 m x 3m leaves us a good stair run that we can put in our remnant room. Of course if it's purple with yellow stripes we are stuffed.

If you need 7'3 x 8'6, or 2.85 m x 1.80 m, or something as equally unavailable, we will cut it from the width we have to order/cut as long as we think we can sell the remnant, which might be tomorrow or in three years. There might be a small surcharge, usually 33% of the cost price of the remnant, but that will still save you dosh! Try us!

WILTON A woven carpet, as is Axminster, but the pile is made over bladed wires, except in the case of face to face Wiltons! Once the domain of plain or nearly plain, pindot and ?watermark? wool cloth of the highest quality, the Wilton is now manufactured everywhere from a variety of fibres. They retail from ' 7.00 a sq. metre to, well, anywhere for the best. At ' 12.00 a sq. metre you will get a fantastic choice! See face to face Wiltons before you buy.

WOOL The most used natural fibre in carpet manufacturing.

Hair of sheep! But whose sheep? Is it British, New Zealand, a mixture or re-constituted from old woollen jumpers? You have to read the label, or trust the salesman, carefully. Wool is much sought after as a carpet fibre but often for the wrong reasons. Wool is very resilient, it keeps it's shape, and colour well which means that it will look fresh in years to come. But it is not the hardest wearing of materials when used in carpets, unless you are prepared to pay over ' 40.00 a sq. metre.

If you are please try us, there is no carpet we can't get. Otherwise go for a wool/polypropylene mixture around '8.00 to ' 15.00 a sq. metre and be assured of a good buy. Nevertheless be sure to ask if your carpet is new, or re-made, wool and choose accordingly bearing in mind that there is nothing wrong with recycling.

XTRA ABOUT FITTERS
Our fitters are a professional team with hundreds of years experience behind them. They are often our last contact with our customers and however well Dave and I have worked and advised to get the right price for the correct material and with plenty of choice , planned and saved on quantity, laid awake all night worrying about all the problems, organised fitting quickly to the customers requirements, if the fitter messes up all that is wasted!

They will claim that they are over worked and under paid. I would agree. It is a difficult skill, often involving great strength and patience and frequently unsavoury circumstances.

IF YOU SPENT HALF YOUR LIFE WITH YOUR FACE STUCK AGAINST A STRANGERS TOILET REACHING BEHIND, WRONG HANDED, WITH YOUR KNEES UP TO YOUR CHIN, YOU?D BE GRUMPY TOO! (Actually, that fitter didn't say "grumpy"!)

So they should be treated with appropriate care and consideration. This involves understanding when the salesman has indicated that the fitter will arrive after 1 pm that his failure to be there at 1.05 was due to the fact that he had to remove three rooms full of furniture from one room, uplift two carpets, (from the same room), repair the floor, touch up the paint work, ease the doors and take the customer?s children to school at his previous job who had been booked for the day previously but had forgotten.

Bearing in mind that a skilled fitter is responsible for expert installation of your floorcovering you may be surprised that he has done all this. It is not because he is a furniture remover, Pickfords are better at that, niether because he is a casual labourer, a decorator, a joiner or child care assistant. It is because he feels a responsibility to Get The Job Done. He also knows that your job is jus as important as the last and the next!

So, if you are fit, able and competent, please take these simple steps prior to fitting.

  • Arrange time to be at the house on the day.
     
  • Remove the existing carpet, (how hard is that really?) It affords you chance to check the floor.
     
  • Remove the furniture.
  •  
  • Check your doors for clearance (if we have not measured). Get a joiner otherwise.
     
  • Ensure the skirting paint is really dry. Its surprising how many people forget that paint often takes days before it is tack free.
     
  • Clean the floor. When vinyl is involved sweep, vacume, sweep again, vacume sweep again and get on your hands and knees to ease out that last forgotten frozen pea! Everybody has them.
     
  • Ensure that he has plenty of tea or coffee. (Very, very important?. He, or she, will let it go cold ?cos they are working so hard, but will feel good!)

    Your fitter will do a first class job in these circumstances. And might even be responsive to "While you're here"...? .

    Obviously there are circumstances when you may not be able to do this preparation due to age or disability. That's fine. Just let us know, we'll organise something, and we can schedule the day so as not to keep the next customer waiting!

    RESPONSIBILITY. We live in an age of increasing tendency to litigation. Carpet Square are responsible to get the job right and also to supply materials to manufacturer's standards. In the increasingly unlikely event of a genuine faulty material we will replace or make recompense to the manufacturer's discretion. All our materials and fitting of them are guaranteed.

    Terms and Conditions.
    The following terms and conditions apply in full unless expressly agreed otherwise in writing.
    Title/Ownership
    The risk in the goods shall pass to the buyer upon delivery and/or installation to the buyer's premises but the Title in and the Ownership of the goods shall remain with the seller until payment is made in full. In the event of any default in payment by the buyer the seller or its representative shall have the right to enter upon the buyer's premises to re-take possession of the goods and the buyer shall permit such entry and re-possession. Any loss in value to the goods caused by the buyer whilst in their possession shall be met by the buyer.
    Installation/Delivery
    All effort will be made to deliver and/or install goods on the date agreed. We will not accept any claim for losses incurred by delay in delivery/installation where this is outside our control. If we are unable to gain full access to install or deliver on the date agreed due to the buyer an abortive call charge will be made. This will be based on the earnings lost by the installer/fitter.
    Unless previously expressly agreed all areas for fitting should be free of furniture. The floor should be free of old floor coverings, dry, smooth and ready to receive new flooring without further preparation.
    Payment
    Orders will be undertaken upon a minimum deposit of 20% of the invoice total. The balance is to be paid immediately upon completion, ie. upon collection, to the delivery driver or installer. Payment is to be made by cash, debit or credit card or building society cheque. Personal or business cheques, backed by valid guarantee card, are only acceptable if previously agreed prior to order.
    Contract order terms to be individually agreed in writing by ourselves.
    In the event of the balance or payment for goods not being met by agreed date we will make a charge of '10.00 or 2.5% of the invoice total whichever is the greater. Interest charges on the balance or due payment shall then be made at 4% over National Westminster base lending rate until full payment made. Until full payment is made we reserve the right to suspend delivery or installation of any further orders and repossess goods already provided. Re-installation or re-delivery of reclaimed goods will be charged for and we will not be liable for any damage made to those goods or the subfloor.
    R.and P. H. 8.10.2005

    Please contact us on . . . .    
  • carpetsquare(write digit one here)@yahoo.co.uk                                                           to comment on any of the above. I hope this glossary has been of use.